We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase placed inside your return parcel and return tracking. You can Find Your order number can be found in your confirmation email or can be found in Order History "My Account".
To start a return, please take your time to read and understand the Return Policy. If your item meets the requirements, you can contact us at firstname.lastname@example.org. Please title the email " Lodge A Return" and state the items default or others reason applicable, with clear images. We will respond with instructions on how and where to send your package. Items sent back to us without first requesting a return, will not be accepted.
Any returns must be made at your own cost. You must obtain your proof of postage, until you have received your refund. Just incase your order is lost on its way back to Stevie Jayne. If the return is accepted and meets the guidelines, a store credit will be issued and postage will be deducted from that amount.
You can read more information in the FAQ and contact us for any return question at email@example.com.
Damages and Issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If the product/item is confirmed to have defective, we will provide you with a replacement, refund or store credit. We will require that you return the faulty or defective item back to Stevie Jaynes given address, by post at our expense. We will contact you with further information regarding this process to follow. You may be instructed to dispose of the faulty/defective item.
Please note that we may not be able to offer an exchange or replacement on some products if there is no longer stock available.
Where an item has been damaged through misuse, we cannot provide a refund or exchange.
Exceptions / Non-Returnable Items:
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants). Custom products (such as special orders or personalised items). Personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards. This purchases are final.
Please ensure you get the correct size by checking the size guide, material, care information and FAQ. The fastest way to ensure you get what you want, is to contact us for a return on the item you have, and once the return is accepted, make a separate purchase for the new item. You are responsible to select the correct sizing with the information provided. We are not responsible to cover shipping/postage costs with exchanges. We do not exchange orders. You can return your item to us and place a new order to receive the item of your choice.
We offer a 100% money back (store credit) guarantee on all products that are defective. Just let us know, and we will provide a return address and a replacement/ or store credit refund. All refunded orders will be issued with a store credit at the value of the item paid, not including shipping. Online credit notes are valid for 12months of refunded date. Bank account refunds are only valid to Australian customers that paid with Afterpay.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded either by store credit or refund if payment was associated with Afterpay. Please remember, it can take some time for your bank or credit card company to process and post the refund too. We do not issue refunds if your order does not arrive due to factors within your control. e.g. providing the wrong shipping address. Please double check your information before processing it. All return items sent must have tracking. Unfortunately, we do not refund shipping/postage charges.
PLEASE READ THE FOLLOWING:
We appreciate your understanding and cooperation.
- Store credit is for use on www.steviejayne.com only.
- Store credit cannot be transferred to someone else. Store Credits are issued to your name/ account only.
- Please note that Stevie Jayne does not operate on public holidays.
- Some packages may require a signature on delivery and will not be released without a signature. The delivery of your package may be delayed if your delivery address is unattended at the time of delivery. If no one is present to sign for confirmation of your order, the package will be sent to your local post office for collection.
- If you received a sale email, discount code or promotional discounts. All stated have an expiry date.
- If you purchased from Stevie Jayne and the following day we have a Sale promotion. We can not refund you to the sale promotion price. You may subscribe to our emails, to not miss out. Emails typically have promotions and sales. We are not responsible if you miss a promotional sale/ date.
- We receive a high volume of emails and we will contact back as soon as we can. We are not responsible for anything that may occur, if you are awaiting for an immediate response. Please have patience and do not abuse staff.
- Stevie Jayne does NOT take any responsibility of an order once delivered and confirmed delivered by tracking. Please contact the carrier.
- Please note these transit times are estimates only.
- There may be some delays in customs, which are beyond our control and we do not take responsibility for any of these processing delays.
- Please note Stevie Jayne does not collect or handle any tax charges or fees.