Privacy Policy

 

There are many ways that Stevie Jayne obtains information from you:

Via email signup on www.steviejayne.com website either at any point on the website located at the email gate or footer or at checkout & creating an account.

Through out of stock notification sign-up on a selected product. Please note that email subscription sign-up can be de-selected at time whether creating an account or signing up for a restock update.

Navigational information about where visitors go on our website, analytics & tracking.

At www.steviejayne.com  we collect:

  • Your name and surname
  • Your email address
  • Your physical address
  • Your phone number
  • The data about the browser and device you use to view the store
  • The way you navigate the store

We gather your contact details because they are necessary to accept and process your orders, and to make sure you’ve received your packages.

Information that you provide during the registration and checkout process is kept confidential. Upon checkout & placing an order you may save your address & information to your account for the purposes of faster checkout. Information provided at checkout will be used for;

  • To deliver your order to you,
  • Send order update notifications via e-mail,
  • To send you shipment update SMS’,
  • Fraud prevention & detection – to protect & detect fraud against you or Stevie Jayne.
  • Google Customer Reviews (if you opt-in at checkout).

Your card’s security/CCV code is not stored at checkout & all payments are encrypted as per PCI-DSS requirements & industry standard encryptions. Your payment information is only used by Stevie Jayne for payments, refunds & for fraud detection.

We gather the details of your technical equipment and on-site behaviour in order to make our store more user-friendly, and to personalise our store services for you (for example, to automatically switch the store to the mobile version.)

Our store works with outer companies that help us provide the best service for you, and these third parties also use some of the personal details you’re leaving. We limit the data they can access to only what is necessary for them to perform their obligations.

  • Payment services use your credit card number, your name and surname to verify and process your payments for our products.
  • Our manufacturers and stock keepers use the data of your order contents to assemble the necessary package for you.
  • Postal services use your first name, last name, and physical address to arrange the product delivery for you.
  • Mass mailing services use your email address to send you emails (if you have subscribed for them).

If you keep browsing our web-store after reading this Privacy Policy, you give us the consent to use your personal details for the purposes explained above.

If you don’t agree to these terms, please leave the website.

You can email us at info@steviejayne.com and ask:

  • To receive the copy of your personal details we have collected
  • To delete your personal details from our system
  • To withdraw your consent (if you previously agreed to provide us with the data, but then changed your mind)

We are doing our best to guarantee the security of your personal details while keeping and using them.

Thank you for your cooperation!

This Privacy Policy describes how steviejayne.com (the “Site” or “We”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

COLLECTING PERSONAL INFORMATION:

When you visit our website, we collect certain information about your device, your interaction with our website, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

  • Examples of Personal Information collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: To load the Site accurately for you, and to perform analytics on Site usage to optimise our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: Shared with our processor Shopify or apps necessary for running of the online store. 

Order information

  • Examples of Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
  • Purpose of collection: To provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: Collected from you.
  • Disclosure for a business purpose: Shared with our processor Shopify, shipping company.

Customer support information

  • Examples of Personal Information collected: Your email and full name.
  • Purpose of collection: To provide customer support.
  • Source of collection: Collected from you.

MINORS:

Our website is not intended for individuals under the age of 18. We do not intentionally collect personal information from children. If you are the parent or guardian and believe your child has provided us with personal information, please contact us at the address below to request deletion.

SHARING PERSONAL INFORMATION:

We do not sell your details. We share your personal information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING:

As described above, we use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

USING PERSONAL INFORMATION:

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers. Stevie Jayne is compliant with The General Data Protection Regulation, Privacy Policy Act

LAWFUL BASIS:

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

  • Your consent;
  • The performance of the contract between you and the Site;
  • Compliance with our legal obligations;
  • To protect your vital interests;
  • To perform a task carried out in the public interest;
  • For our legitimate interests, which do not override your fundamental rights and freedoms.

RETENTION:

When you place an order through our website, we will retain your personal information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

AUTOMATIC DECISION-MAKING:

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We [DO/DO NOT] engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

  • Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
  • Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

 

COOKIES:

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimise your experience on our Site and to provide our services.

COOKIES NECESSARY FOR THE FUNCTIONING OF THE STORE:

Name

Function

_ab

Used in connection with access to admin.

_secure_session_id

Used in connection with navigation through a storefront.

cart

Used in connection with shopping cart.

cart_sig

Used in connection with checkout.

cart_ts

Used in connection with checkout.

checkout_token

Used in connection with checkout.

secret

Used in connection with checkout.

secure_customer_sig

Used in connection with customer login.

storefront_digest

Used in connection with customer login.

_shopify_u

Used to facilitate updating customer account information.

REPORTING AND ANALYTICS

Name

Function

_tracking_consent

Tracking preferences.

_landing_page

Track landing pages

_orig_referrer

Track landing pages

_s

Shopify analytics.

_shopify_fs

Shopify analytics.

_shopify_s

Shopify analytics.

_shopify_sa_p

Shopify analytics relating to marketing & referrals.

_shopify_sa_t

Shopify analytics relating to marketing & referrals.

_shopify_y

Shopify analytics.

_y

Shopify analytics.

 

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

DO NOT TRACK:

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

CHANGES:

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

UNSUBSCRIBE:

If you subscribe to the Stevie Jayne email list, your email address will be used to receive information about new products and special offers. If you do not wish to receive updates after subscribing, you may remove yourself from the mailing list by logging in to your account and opting out of the mailing list or unsubscribing at the bottom of any email received.

WHAT IS SSL CERTIFICATE:

We happy to announce we have SSL on our website. What is SSL? SSL (Secure Sockets Layer) certificates provide a specific method of encryption. SSL ensure that the data going from the your computer/phone to the website stays secure and unreadable to any malicious intruders like hackers and identity thieves, but any other third parties too. Therefore, it remains safely protected. Hackers are real but you're safe with SSL. SSL cryptography uses two keys, one private and one public, which are long strings of random numbers. Public key is known to the server and it encrypts all information. This information can be unlocked only with a private key. If an intruder happens to intercepts this connection, he/she would only encounter un-understandable numbers. So, each time you enter any of your personal information into a certain website, SSL makes sure all your data travels safely from your browser to the web server. This is pretty important if you’re doing some fun online shopping and you share sensitive information online.

Example: Bank Account number.

Long story short. our website has SSL and your banking details are secure.

CONTACT:

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@steviejayne.com or by mail using the details provided below:

Stevie Jayne, PO BOX 15064, Edge Hill Post Office, Edge Hill QLD 4870, Australia

Last updated: 25.8.2020

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority.